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Top CRM Software for Small Businesses: Boost Productivity and Customer Relations

In this blog post, I am going to share the best CRM software to use in 2022.

Best CRM software is essential for controlling your sales process and increasing conversion and retention rates. 

This is really helpful revied for those who are looking for the best CRM software for a company.

Customer relationship management systems do precisely what their name means. It manages your company’s connections with its customers. 

Best CRM software makes any business hassle-free control over their customer query and solves their problem, so the trust-building for any organization relies on choosing the best CRM software.

Marketing automation, sales force automation, client administration, and customer care are all common components of the most sophisticated, all-in-one CRM solutions.

Business expansion is wonderful. It necessitates the need to manage your data. That’s where a CRM, or customer relationship management system, comes in.

It allows you to save information on customers’ and prospects’ contacts with personnel.

This list of software also helps the real state market where they are looking for the best CRM software for real estate agents

Best CRM software may be classified into several categories based on the needs of the customer. For example, operational CRM, analytical CRM, and collaborative CRM.

What is the Best CRM software? 

Customer relationship management (CRM) is a very well-mannered approach to the customer through a software tool.

It manages, interacts,s and builds long-term relations between the customer and the organization or a company.

Since, It easily tracks and analyst customer interaction for the issue, help, or support.

CRM essentially offers a company a centralized pool that ensures the ease, security, and scalability of client contacts.

The 6 Best CRM Software Are:

Here I am suggesting my reviewed business CRM that is well operational for any kind of small, medium, and large businesses.

Freshsales is a complete sales force automation solution for sales organizations.

It has everything a salesperson needs: quality leads, contextual discussions, AI-powered analytics, and nurturing customer connections.

Therefore, sales teams get more time to sell by automating the sales process and increasing efficiency and productivity in their everyday operations with built-in email, phone, chat, and telephony.

Since, The Freshsales Suite is the ideal solution for your marketing teams to manage client information, customize and automate email messages, and discover the correct sales prospects.

It’s a one-stop shop for sales and marketing departments.

Hence, it combines sales force automation, marketing automation, chat, and telephone into a single solution to help you achieve your objectives.


  • It assists you in automating your new lead onboarding process.
  • It integrates with a variety of different apps, allowing you to connect with things like calendars and phone conversations.
  • Setting up sequences to have the platform follow up with individuals for you is simple. 
  • This is useful not just for your sales funnel, but also for communicating with clients while working on a project that requires their participation.


  • Large datasets require a lot of data analysis.
  • The process of double-checking spelling in emails is a little flawed.
  • It has fewer third-party integrations than its competitors.
  • Direct O365 integration requires
  • Recurring chores made easy.

2. Pipedrive

best CRM software
Source: Pipedrive.com

Firstly, Pipedrive was created with the goal of assisting salespeople in their daily tasks. From lead generation to contact management, it aids in the administration of every stage of the sales process.

That is why it is an all-in-one revenue-generating platform that uses an existing template or adds the steps to your sales funnel.

You can add your deals manually or import them from a spreadsheet or on CRM. To keep deals on track, set up automatic alerts and reminders. So that every time you move a deal along the funnel, your sales estimates are updated.

Analyze your data and use AI to aid in the identification of sales prospects. Routine chores and administrative work can be automated.

Pipedrive Features, Pros, and Cons

  • It provides goal setting, contact history, an API, and a mobile app. It customizes and supports multiple environments with 24 * 7 support. Pipedrive has good reporting, map integration, email tracking, data import, and export.
  • It has a simple user interface and is customer friendly. It has multiple pipelines, customization, and email app integration.
  • PIPEDRIVE does not have a built-in phone system, and therefore there is no function to track customer responses in applications. The automation department is poor and lacks the ability to create custom reports. Additional functions like email, phones, etc. come with additional charges.

3. Monday.com

Source: Monday.com

It is the best CRM software that enables you to manage customer data, interactions, and activities according to your needs. It protects all the data we store in it.

Certainly, This allows you to capture leads online with an integrated contact form. Recorded clues could automatically be placed in other shapes. It allows you to enter information from various tools.

However, It is an open platform on which anybody may build the tools required to operate all aspects of their work. The user-friendly, visual interface offers building pieces like apps and connectors, allowing teams to construct or customize the work solutions of their dreams.

Monday.com features a clean, modern layout that is simple to navigate. It might be more competitive than similar applications that provide a free tier of service and more simple subscription choices.

Monday.com may remind you of Airtable or Asana if you’re familiar with work-management applications.

4. Monday.com Features, Pros, and Cons.

  • However, with the help of this best CRM software, you can create a dashboard and adapt it to your needs. It provides an overview of sales, operations, performance, etc., and enables you to do repetitive tasks automatically.
  • But It has features for setting up automatic reminders, notifications of due dates and assigning new tasks to teammates. 
  • monday.com is a comprehensive and user-friendly solution.
  • It can be consistent with your sales flow. Has advanced search functionality. It can also provide time recording, a map view, and special board functions. 
  • monday.com does not offer a free app. It’s difficult to switch between project perspectives.

5. Salesforce-A Best CRM Software

best CRM software
Source: salesforce.com

Salesforce is a great solution for small businesses that are expecting growth and need CRM to accommodate it. 

It has features, but its intuitive interface makes it easy to use regardless of technical skill.

Above all, extremely small teams and business owners with only one account appreciate leadership management tools that track transactions from start to finish and integrate internal email with Gmail and Outlook. 

On the other hand, customizable reports and dashboards update in real-time to ensure sales reps always have access to the latest data, and case management allows team members to transfer or intensify problems to other groups for quick resolution.

As the leading provider of Software as a Service, Salesforce continues to offer newer technologies to improve your business.

Salesforce CRM currently also has access to an AI-powered internal lead management tool. You can use the Salesforce CRM free trial to learn more about the product’s features.


You can access it from anywhere because it is cloud-based. Beyond CRM, it meets a wide range of company demands. fully customized to meet your company’s demands.


Because many features are paid for, the cost of a monthly subscription can quickly add up. A lot of personalization can be tough for your personnel, resulting in additional training and costs.

best CRM software
Source: zoho.com/in/crm/

Firstly, Zoho CRM is a cloud-based, comprehensive client relationship management software program that serves the needs of organizations of all sizes and sectors. It is used by over 150,000 organizations worldwide to create long-term client connections and optimize team efficiency.

Since, This is the most closely connected solution on the market thanks to its enhanced omnichannel support for phone, email, live chat, social media, and in-person meetings.

Therefore, accelerate your sales team’s productivity with precise revenue predictions, and utilize productivity games to surpass your sales targets.

Set up different currencies, utilize artificial intelligence predictions to select leads and transactions that are likely to convert, and track website visits to convert more prospects.

For example, Zia is an AI assistant that comes with Zoho CRM and may aid you in managing your CRM data. It can get information, take notes, forecast a sale’s future, identify abnormalities, automate activities, and much more! That will keep you up to date on all of your activities.


  • To be honest, the connectivity with the other applications is the BIGGEST bonus. Zoho Invoice outperforms my prior system (which I used for 6 years), while Zoho Meeting outperforms Zoom. All of this is connected with the requirement for Zapier.
  • Zoho One (all Zoho applications) is less expensive than two of my prior tools together.
  • Track Sales Pipeline, like other sales pipeline software, monitors prospective deals extremely effectively, but ZOHO CRM’s flexibility allows you to fine-tune the program to meet your needs.
  • Cost- When you sign up for ZOHO ONE, CRM is included, and if you utilize several ZOHO products, they are most likely included at no extra price.


  • Meeting reminders are useful, but they cannot be customized and are restricted to only two days in advance.
  • Sync Data- Zoho CRM integrates seamlessly with all other ZOHO products, eliminating the need for duplicate data entry.
  • Implementation- Because ZOHO CRM is so configurable, you may want to consider hiring someone who has used it before to assist you in implementing it for your organization.


In conclusion, these five best CRM software for business are the best of my knowledge. It really helps any small or medium-sized business to manage their day-to-day business problem of managing client teams.

This process and system can streamline your workflow and there would be no issues while working and building a big brand. Thanks for reading our blog post.

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