Through this blog post, we are going to share the best CRM software to use in 2021. CRM software is essential for controlling your sales process and increasing conversion and retention rates. 

Customer relationship management systems perform precisely what their name implies: they manage your company’s connections with its customers. 

Marketing automation, sales force automation, client administration, and customer care are all common components of the most sophisticated, all-in-one CRM solutions.

Business expansion is wonderful, but it also necessitates the need to manage your data. That’s where a CRM, or Customer Relationship Management system, comes in. It allows you to save information on customers and prospect contacts with personnel.

CRM may be classified into several categories based on the needs of the customer, such as operational CRM, analytical CRM, and collaborative CRM.

What Is CRM Software? 

Customer Relation Management (CRM) is a systematic strategy to create, manage, and sustain a lucrative relationship with customers. 

CRM is a system that tracks and analyses every encounter and communication we have with our customers and clients. CRM essentially offers a company with a centralised pool that ensures the ease, security, and scalability of client contacts.

Some Of The Best Crm Software That We Recommend Are:

1. Pipedrive

Pipedrive was created with the goal of assisting salespeople in their daily tasks. From lead generation to contact management, it aids in the administration of every stage of the sales process.

Pipedrive Features, Pros And Cons.

  • Provides goal setting, contact history, API, and mobile app. It can be customized, supports multiple environments with 24 * 7 support. It has good reporting, map integration, email tracking, data import and export. Pros:
  • It has a simple user interface and is customer friendly. It has multiple pipelines, customization, and email app integration. It is very flexible when it comes to mods and graphics. Cons:
  • PIPEDRIVE does not have a built-in phone system and there is no function to track customer responses in applications. The automation department is poor and lacks the ability to create custom reports. Additional functions like email, phones, etc. come with additional charges.


It is a CRM software that enables you to manage customer data, interactions and activities according to your needs. Protects all data. This allows you to capture leads online with an integrated contact form. Recorded clues can be automatically placed in other shapes. Allows you to enter information from various tools.

It is an open platform on which anybody may build the tools required to operate all aspects of their work. The user-friendly, visual interface offers building pieces such as Apps and connectors, allowing teams to construct or customise the work solutions of their dreams in real time. features a clean, modern layout that is simple to navigate., on the other hand, might be more competitive, given that similar applications provide a free tier of service and more simple subscription choices. may remind you of Airtable or Asana if you’re familiar with work-management applications. Features, Pros And Cons.

  • With this CRM software you can create the dashboard and adapt it to your needs. It provides an overview of sales, operations, performance, etc. and enables you to do repetitive tasks automatically. It has features for setting up automatic reminders, notifications of due dates, and assigning new tasks to teammates. 
  • is a comprehensive and user-friendly solution. It can be consistent with your sales flow. Has advanced search functionality. It can also provide time recording, map view and special board functions. 
  • does not offer a free app. It’s difficult to switch between project perspectives.

3. Salesforce CRM

Salesforce is a last name in CRM, and for good reason. This is a great solution for small businesses that are expecting growth and need CRM to accommodate it. 

Salesforce has features, but it’s intuitive interface makes it easy to use regardless of technical skill. Extremely small teams and business owners with only one account appreciate leadership management tools that track transactions from start to finish and integrate internal email with Gmail and Outlook. 

Customizable reports and dashboards are updated in real time to ensure sales reps always have access to the latest data, and case management allows team members to transfer or intensify problems to other groups for quick resolution.

As the leading provider of Software as a Service, Salesforce continues to offer newer technologies to improve your business. Salesforce CRM currently also has access to an AI-powered internal lead management tool. You can use the Salesforce CRM free trial to learn more about the product’s features.


You can access it from anywhere because it is cloud based.. Beyond CRM, it meets a wide range of company demands. Fully customised to meet your company’s demands.


Because many features are paid, the cost of a monthly subscription can quickly add up. A lot of personalization can be tough for your personnel, resulting in additional training and costs.

4. Freshwork CRM  

Freshsales is a complete sales force automation solution for sales organisations. It has everything a salesperson needs: quality leads, contextual discussions, AI-powered analytics, and nurturing customer connections. Freshsales gives sales teams more time to sell by automating the sales process and increasing efficiency and productivity in their everyday operations with built-in email, phone, chat, and telephony.

Freshsales Suite is the ideal solution for your marketing teams to manage client information, customise and automate email messages, and discover the correct sales prospects. It’s a one-stop shop for sales and marketing departments. It combines sales force automation, marketing automation, chat, and telephone into a single solution to help you achieve your objectives.


  • It assists you in automating your new lead onboarding process.
  • It integrates with a variety of different apps, allowing you to connect with things like calendars and phone conversations.
  • Setting up sequences to have the platform follow up with individuals for you is simple. 
  • This is useful not just for your sales funnel, but also for communicating with clients while working on a project that requires their participation.


  • Large datasets require a lot of data analysis.
  • The process of double-checking spelling in emails is a little faulty.
  • Has fewer third-party integrations than its competitors.
  • Direct O365 integration is required.
  • Recurrence chores should be made easy.

5. ZOHO CRM Software

Zoho CRM is a cloud-based, entire client relationship administration software program that serves the wants of organizations of all sizes and sectors.  Zoho CRM is used by over 150,000 organisations worldwide to create long-term client connections and optimise team efficiency. Zoho CRM is the most closely connected solution on the market, thanks to its enhanced omnichannel support for phone, email, live chat, social media, and in-person meetings.

Accelerate your sales team’s productivity with precise revenue predictions, and utilise productivity games to surpass your sales targets. Set up different currencies, utilise artificial intelligence predictions to select leads and transactions that are likely to convert, and track website visits to convert more prospects. Zia is an AI assistant that comes with Zoho CRM and may aid you in managing your CRM data. Zia can get information, take notes, forecast a sale’s future, identify abnormalities, automate activities, and much more! Zia will keep you up to date on all of your activities.


  • To be honest, the connectivity with the other applications is the BIGGEST bonus. Zoho Invoice outperforms my prior system (which I used for 6 years), while Zoho Meeting outperforms Zoom. All of this is connected with the requirement for Zapier.
  • Zoho One (all Zoho applications) is less expensive than two of my prior tools together.
  • Track Sales Pipeline, like other sales pipeline software, monitors prospective deals extremely effectively, but ZOHO CRM’s flexibility allows you to fine tune the programme to meet your needs.
  • Cost- When you sign up for ZOHO ONE, CRM is included, and if you utilise several ZOHO products, they are most likely included at no extra price.


  • Meeting reminders are useful, but they cannot be customised and are restricted to only two days in advance.
  • Sync Data- Zoho CRM integrates seamlessly with all other ZOHO products, eliminating the need for duplicate data entry.
  • Implementation- Because ZOHO CRM is so configurable, you may want to consider hiring someone who has used it before to assist you in implementing it for your organisation.


Now we can see these five best CRM software are the best recommendation from the blogemenia. It really helps any small, media size business to manage their day to day business problem of managing clients teams.

So process and system can streamline your workflow and there would be no issue while working and building a big brand. Thanks for reading our blog post.

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